If you invested in Avaya IP Office and want to get the most out of it, we suggest you get acquainted with an awesome company called Xima which was started by former Avaya employees who know the hardware inside and out.
Xima’s software gives you incredibly accurate, thorough, cradle-to-grave reporting on every call that enters or leaves your phone system. That means full insight into the who, what, why and where of each call. It works by connecting directly into your phone system, logging every detail and then turning that information into powerful statistics and analysis reports you can actually use.
We are proud to be one of the newest Authorized Partners to Xima and so far we are loving the product.
Collecting information is only half the story and one of the things Chronicall prides itself on is its intuitive, user-friendly interface and reports, which means you don’t need a call center manager background to use it. The Cradle to Grave reporting means that you can expand each and every call to view its ringing, talking, queue, hold, and transfer events, conference call information as well as the agents, hunt groups, and external parties involved at each step along the way. You can sort, search, filter, and rearrange the data or export it directly into a spreadsheet program for further analysis.
Not only is Xima compatible and fully tested on the IP Office platform, but Avaya decided that they bring significant value to the brand and made them a DevConnect partner, earning them the DevConnect Award way back in 2013. Today Xima’s solutions are being used across the globe, with over 6000 installs in over 80 countries, in businesses ranging from small offices to large distributed contact centers.