Really smart and friendly is possible, after all. Businesses in the El Paso area rely on the Makios helpdesk team, comprised of seasoned professionals with the necessary expertise to ensure your technology is always running at peak efficiency.
If you’re like many small to medium sized businesses, you find yourself wishing you had access to better IT consulting and support, yet your budget just doesn’t allow for a full-fledged IT department on staff. Let the Makios team help you eliminate your IT concerns with our helpdesk services.
When you partner with us, our helpdesk provides you with a central point of contact for all of your IT issues. We don’t just assign you one person (who might be tied up with a different client when you call)—we give you access to the entire helpdesk team and strive to be an off-site extension of your team.
Often, our helpdesk team is able to resolve issues over the phone, eliminating the need for an onsite visit and thereby saving you time and money. However, if there is an issue that requires onsite support, our help desk has the ability to escalate tickets to our field technicians.
Our help desk team has the necessary critical certifications and familiarity with a variety of software programs to find a timely solution to your specific issue, big or small. What’s more, with Makios helpdesk solutions, we are able to run computer monitoring software in the background of your network to identify and resolve issues before you are even aware there is a problem.
We are continuously updating our knowledge base and have the ability to search old tickets in case a similar issue appears again. This way, it doesn’t become your job to explain the history of the issue. We will have it at our fingertips.
When you engage the services of Makios, our goal is to ensure you never worry about your computers, network or IT infrastructure again. This allows you to focus on more important things, such as managing and growing your business. If you’re looking for the best IT help desk support services in the El Paso / Las Cruces area, contact Makios today, 915-217-2500.
"Great service and knowledgeable staff. Makios is my all star IT support team." —Dr. Terren Klein