Help is here
Don't worry, we have a solution to almost every problem.
When calling or sending us a message, you will be asked to provide us with the following information:
- Your name, the name and location of the organization you are contacting us from
- A good call back number where we can best reach you.
- A detailed description of the problem.
- Any error messages and what was being processed at the time the problem occurred.
- Applications and versions you are working with.
- Any recent changes you recall making.
Once Makios receives your request via email or the online ticketing system, we assign the ticket to a helpdesk technician for follow up.
For urgent assistance, we ask you to call us at: (915) 217-2500.