Cancellation of Services Request

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Policies

October 24, 2025: This form was recently updated, for help please send an email to [email protected] or call us at (915) 242-6800

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IMPORTANT INFORMATION ABOUT CANCELLATIONS

We're ready to help you begin your service cancellation. Submitting this request starts the review process--it does not confirm or complete the cancellation. Only the designated primary contact on your Makios account may submit the cancellation form, and it must be completed personally since it serves as a binding legal document. All services are billed according to existing cycles, and cancellations take effect only after written confirmation from Makios. Depending on the cancellation date, your final invoice may include charges for the full or partial upcoming cycle.

Once our review is complete, we'll confirm your cancellation details and effective date in writing. Until you receive that confirmation, all current services and billing remain active under your agreement. If you're unsure about the process or need help completing the form, your Client Services Team or Makios representative can assist. To cancel multiple services, you'll need a separate form for each, unless you select the "All Services" option to close the entire account.

SERVICE CANCELLATION OR TRANSFERRING OUT

Cancelling services can have irreversible consequences beyond our control, particularly when phone numbers or domain names are involved. Improper coordination with your new vendor may result in outages, loss of data, or permanent loss of a number or domain. Due to FCC rules and regulations, Makios may not receive automatic notification if services are transferred elsewhere. To ensure proper termination and avoid continued billing, it is the client’s responsibility to formally submit a Service Cancellation Form and obtain written confirmation from Makios that the cancellation has been processed.

Unless Professional Services are purchased for offboarding, Makios will not be responsible for any issues that occur after cancellation. Once processed, all related services will be permanently removed from our systems and cannot be restored. If you are unsure how a cancellation may affect your systems, contact your Makios representative before proceeding to prevent avoidable disruption or data loss.

Service Details

We will evaluate the following cancellation proposals:





Data Retention / Service Transfer

Please note that you are responsible for ensuring all necessary data is backed up or retained before service cancellation.



Device Retention

Select one option to specify what will happen to the device(s) associated with the service.




Review & Authorization

Please review your information below before authorizing your cancellation request.

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Legal Authorization

Only individuals with legal authority to bind the organization may submit this request.

By selecting “I agree,” I confirm that the information provided is accurate and complete, and that I am an authorized representative of the Client with full legal authority to bind the organization in requesting and approving the cancellation of services. I further confirm that I am submitting this request using accurate identifying information, including my name, title, and company affiliation. I understand that this submission constitutes a formal request for cancellation, does not guarantee immediate termination, and is subject to applicable agreements, including minimum terms and early termination fees. I acknowledge that Makios may verify my identity and authority at its sole discretion, and reserves the right to reject, delay, ignore, or void any request submitted without sufficient or confirmed identity or legal authority.