Managed equipment
Makios provides and manages professional Poly Edge business phones based on each user’s role and approved configuration.
Makios Cloud Phones
A complete managed business voice solution.
Makios Cloud Phones combines professional Poly phones, cloud voice technology, telephone-number functionality, system configuration, deployment, administration, support, and integrated business calling into one professionally managed solution.
Makios-owned professional phones
Managed deployment and administration
Integrated business calling
Ongoing support
One coordinated solution
More than phones. More than calling.
Makios designs, deploys, configures, manages, supports, and maintains the business voice environment as an integrated technology service. The client pays for the managed user solution defined in the applicable quote.
Managed voice environment
Makios configures users, extensions, numbers, voicemail, schedules, auto attendants, ring groups, routing, and approved system behavior.
Managed lifecycle
Deployment, administration, routine changes, troubleshooting, and covered equipment support remain coordinated through Makios.
Standard managed configuration
What the solution may include
The specific users, equipment, features, configuration, and included usage are defined in the client’s approved quote.
Users and equipment
- Managed office-user licenses
- Makios-owned Poly business phones
- User extensions
- Direct-number functionality where included
- Individual voicemail boxes
Business call flow
- Main business-number configuration
- Main auto attendant
- Business-hours schedule
- After-hours schedule
- Ring groups
- General voicemail box
Management and support
- Initial provisioning and deployment
- System configuration and verification
- Routine platform administration
- Reasonable user and greeting changes
- Remote troubleshooting
- Covered equipment-failure support
Fully managed by Makios
Your organization uses the solution. Makios manages it.
The service is designed for organizations that do not want to independently purchase, integrate, configure, maintain, support, and replace every component of their business voice environment.
Makios coordinates
- Professional phone hardware
- Cloud voice platform configuration
- Telephone-number functionality
- User and extension administration
- Business call routing
- Voicemail and greetings
- Integrated calling capabilities
- Ongoing technical support
Poly business phones
The right professional phone for each role
The equipment assigned to each user is defined in the approved quote and remains part of the managed Makios solution.
Professional
A capable everyday business phone for standard office users.
- Designed for everyday business use
- Professional-quality audio
- Gigabit Ethernet connectivity
- Integrated computer passthrough
Advanced
A more capable phone for managers, reception, and active business-phone users.
- Expanded display and line visibility
- Designed for heavier phone activity
- Gigabit Ethernet connectivity
- Compatible expansion options
Executive
A premium business phone for executives and advanced users requiring greater visibility and control.
- Premium user experience
- Designed for advanced business users
- Gigabit Ethernet connectivity
- Compatible expansion module available
Specific models and quantities are defined in the approved quote. Makios may use an equivalent or better current-generation model when required by availability, compatibility, or manufacturer product changes.
Integrated business calling
Included within the managed user solution
Professional phone equipment
Cloud voice configuration
Telephone-number functionality
Included pooled calling allowance
Management, administration, and support
Calling is one component
The product is the managed solution—not a bucket of minutes.
Each configuration may include a pooled monthly calling allowance sized for the client’s system and anticipated ordinary business use. The applicable allowance is listed in the approved quote and shared across paid users.
- The client is billed for the managed user solution
- Standard calling is integrated into the solution
- The included allowance is shared across the system
- Excessive or out-of-scope usage may result in additional service charges
- Special destinations and optional features require separate approval and pricing
Managed user types
Office users and approved mobile users
Each person is assigned the appropriate managed-user configuration based on how the person works.
Office User
Designed for a user assigned a physical Poly business phone and a standard business extension.
- Managed office-user configuration
- Assigned Poly business phone
- Business extension
- Direct-number functionality where included
- Individual voicemail box
Mobile User
Designed for an approved user who requires access through a supported mobile or software-based configuration.
- Separately priced managed-user type
- No desk phone unless specifically quoted
- Configuration based on the approved use case
- Emergency-calling limitations may apply
- Subject to Makios technical approval
Client site readiness
What the client provides
The managed voice solution depends on the client’s internet connection, local network, cabling, electrical power, and site readiness.
Required at each phone location
- Reliable business internet service
- Working wired Ethernet connectivity
- Available network switch port
- Power over Ethernet or approved power option
- Sufficient bandwidth for the approved configuration
- A network capable of supporting business voice traffic
Not included unless separately quoted
- Internet service or ISP remediation
- Ethernet cabling or cabling repairs
- Network switches, firewalls, or UPS equipment
- VLAN or Quality of Service configuration
- Third-party network administration
- Repeat visits caused by an unready site
Optional capabilities
Additional managed features
The following capabilities are not included unless specifically approved and listed in the applicable quote.
1
Toll-free functionality
Toll-free numbers and associated usage require a separately priced add-on.
2
Call recording
Call recording is disabled by default and requires separate pricing, authorization, and compliance with applicable consent and privacy requirements.
3
Additional destinations
Mexico, Alaska, Hawaii, international, premium, and other special destinations require separate approval, configuration, and pricing.
4
Business continuity
Secondary internet, SD-WAN, alternate routing, custom failover, and disaster-recovery call flows are available separately.
5
Makios Cloud Fax
Cloud fax is available as a separate managed service. Traditional analog fax machines are not included.
6
Expansion modules
Compatible expansion modules may be included for approved reception, attendant, or high-visibility configurations.
Service boundaries
Designed for ordinary business use
No SMS or MMS
Text messaging and multimedia messaging are not included or supported under Makios Cloud Phones.
Not a call-center platform
Autodialing, robocalling, mass campaigns, artificial traffic, and similar automated or abusive uses are prohibited.
Dependent on underlying systems
Operation depends on internet access, electrical power, the client network, cloud platforms, underlying providers, and the public telephone network.
Managed-user commitments
Structured to scale with your organization
Pricing is based on the committed number and configuration of managed users included in the service agreement.
10
Managed users
25
Managed users
50
Managed users
100
Managed users
250+
Managed users
Standard service begins with a 10-user commitment. A five-user configuration may occasionally be offered as a limited-time or specifically approved exception and is not a standard permanent commitment tier.
Emergency calling
Accurate E911 information is required before activation.
The client must identify and approve the correct emergency location information and promptly notify Makios when a phone, user, or service location materially changes.
Client responsibilities
- Complete the Makios E911 authorization process
- Approve applicable service locations
- Report material location changes promptly
- Maintain emergency notification contacts
- Reconfirm information annually
- Maintain an alternate way to obtain emergency help during an outage
Frequently asked questions
Practical answers
What does the monthly service include?
The applicable quote defines the managed users, equipment, configuration, features, included calling allowance, deployment, administration, and support included in the client’s solution.
Are we purchasing calling minutes from Makios?
No standalone minute package is being sold. Calling is integrated into the broader Makios managed business voice solution. The applicable quote may identify an included pooled usage allowance to define the service’s ordinary-use parameters.
Do we own the phones?
No. Phones and other equipment furnished as part of the managed service remain the property of Makios and must be returned when service ends.
Can we keep our existing telephone numbers?
Existing numbers can often be transferred, subject to the current provider, accurate account information, number eligibility, and completion of the applicable transfer process.
Does the service include unlimited calling?
No. The managed solution may include a pooled monthly calling allowance for ordinary business use. Excessive, abusive, prohibited, or out-of-scope usage may result in additional charges, restrictions, or service review.
Can users send text messages?
No. SMS and MMS are not included or supported under Makios Cloud Phones.
Is Mexico calling included?
No. Mexico calling is not included or enabled by default and requires separate approval, configuration, and pricing.
What happens during an internet or power outage?
The service requires working internet, networking, and electrical power. Calling and emergency functionality may be unavailable during an outage. Optional continuity solutions are available separately.
Does Makios manage our network under this service?
Not unless separately included. Cabling, firewall work, switch configuration, ISP troubleshooting, VLAN configuration, Quality of Service work, and network remediation require separate scope and pricing.
Important service information
Makios Cloud Phones is a managed business technology solution that combines equipment, platform configuration, deployment, administration, support, telephone-number functionality, and integrated calling capabilities. Specific services, quantities, features, usage allowances, and pricing are defined in the applicable quote or service order.
Certain calling, numbering, carrier, emergency-service, regulatory, assessment, tax, surcharge, usage, or third-party costs may apply when required by law, imposed by an underlying provider, or identified in the applicable agreement. Nothing on this webpage constitutes a representation regarding the legal or tax classification of any particular service component.
Underlying carrier and cloud components may be supplied by third-party providers selected by Makios. Makios remains the client’s point of coordination for the managed solution unless otherwise stated in the applicable agreement.
Service availability and quality depend on the client’s internet service, network, cabling, switches, electrical power, underlying providers, cloud platforms, and the public telephone network. Uninterrupted service is not guaranteed.
Service is governed by the applicable quote or service order, the Makios Master Services Agreement, and the Makios Cloud Phones Service Terms. Those documents control if they differ from this webpage.
Ready for a fully managed business voice solution?
Makios will review your users, equipment requirements, telephone numbers, call flow, site readiness, business continuity needs, and anticipated usage to create the appropriate managed configuration.
